About Us

Vision 

IP ServerOne aims to provide web hosting solutions for companies and individuals to achieve business success on the Internet. IP ServerOne empowers customers with reliable web hosting innovations to grow their business and gain a competitive edge in their respective industries.

 

History

Inspired to deliver cost-effective solutions to help other companies succeed, Mr. Lee Cheung Loong started IP ServerOne in 2003.

Initially a one-man-show company operated from a small office lot at Mutiara shopping mall in Jalan Ipoh to provide basic web hosting services, IP ServerOne has grown to be a company of 50 professionals occupying 2 office lots located at Glomac Damansara, Kuala Lumpur, and is now offering a wide variety of enterprise web hosting services to more than 50,000 customers, both local and overseas, with a 90% year-over-year renewal rate.

 

The Company

Mr. Lee is instrumental in building the organization to be the leading web hosting provider in the nation. Over the years, Mr. Lee has spearheaded a team of engineers and consultants to execute and implement the cutting-edge enterprise hosting technologies. The team continues to drive rapid organizational growth for its customers and empowers partners and customers with true innovations. Under Mr. Lee's charismatic leadership, IP ServerOne has been relentless in its pursuit of excellence and this key principle has helped its customers tremendously.

IP ServerOne fosters a strong culture of continuous learning and listening. Learning to be better and do better, and always listening attentively to the customers. IP ServerOne is working to build a community with its customers and partners, and the people in IP ServerOne dedicate themselves to go above and beyond the call of duty. The people in IP ServerOne enjoy what they do and passionate about making a difference to the customers' success.

 
 

Approach

IP ServerOne focuses on producing innovative and affordable solutions. Capitalizing on the key strength of its product and service, IP ServerOne puts a lot of thought into the design to deliver a complete solution that integrates well to help its customers do well. The typical cycle to recommending the final solution is based on thorough studies on how everything interacts with everything else, and come up with a much-improved solution that turned out to be not only cheaper to build, but cheaper and easier to deploy.

Research and development have always been a big differentiator for IP ServerOne to win the heart of its customers. The company is working endlessly in the areas of server security and optimization, application programming, technical problem resolution, and management and uplifting the company's technical caliber.

As more companies are starting to outsource hosting faster than ever, IP ServerOne meets frequently with customers to hear about their needs and concerns and it is geared to provide customers with more variety and choices that scale up with clients' requirements and expectations.

 

Services

IP ServerOne provides a comprehensive range of hosting solutions for customers to accomplish operation success on the Internet. The company's key strength is demonstrated through its proven technical expertise to seamlessly integrate systems, network, and software applications as a complete solution for today's competitive environment. Generally, the solutions offered are in these key areas:

  • Dedicated Server Hosting
  • Cloud Hosting
  • Co-Location Services
  • Email Hosting
  • Web Hosting
  • Domain Name Services
  • Manage Services
  • Migration Services
 
 

Support

Since 2003, IP ServerOne has been working closely with its customers to accomplish their business objectives. In addition to delivering practical offerings that are priced affordably, IP ServerOne believes strongly in perfecting the best user experience for its customers.

IP ServerOne accommodates email support 24 x 7 x 365, around the clock. Issues submitted to support queue will be acknowledged, prioritized, attended, resolved and responded in a timely fashion. It is imperative that all customers' telephone queries are answered in fast and straightaway manner, hence, IP ServerOne manages the Customer Support phone with friendly and experienced Customer Service professionals who care deeply about the best results of its clients.

For self-help assistance, customers can access the Customer Portal to maintain accounts and manage services. Using an easy-to-use web-based portal, the customers can easily complete routine tasks or to get quick help easily. In addition, IP ServerOne is continuously updating the online Knowledge Portal with more how-to guides, and more relevant documents to help customers solving issues promptly.

 

Facilities

IP ServerOne invested heavily on its server infrastructure to accommodate today's most stringent requirements. The entire architecture is designed to help small and mid-sized businesses leverage on IP ServerOne's investment on hardware infrastructure to grow and scale their online success. IP ServerOne is one of the few companies in Malaysia that operates its own Border Gateway Protocol (BGP) network on direct peering with 8 upstream providers. Also, IP ServerOne adheres to a guaranteed 8-hour hardware replacement policy with a team of highly specialized domain experts standing ready to handle unexpected issues within the shortest time possible.

IP ServerOne currently manages nearly 1,000 servers at its data centers. It partners with 8 Internet backbone providers for network traffic route management, promoting always on availability and highest level of redundancy. Its Co-Location services are available at 5 data centers and with direct peering on facebook network. The data centers utilize hot-swap redundant hardware, multi-homed redundant Internet connections, redundant internal networks, 24 x 7 monitoring, large UPSs, and power generators. The facility is entirely N+2 redundant, with each computer room equipped with its own Dual Backup Generators, Dual-Feed Internet and Redundant Network.

 

 

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